PRODUCT EXCELLENCE GUARANTEE BY CANDLES.COM100%

Every product you buy from CANDLES.COM must be free of defects or you may return it back to us.

FOR RETURN AUTHORIZATION OR REPLACEMENT CONTACT US

We are committed to your total satisfaction. If any item you receive from CANDLES.COM is damaged, defective, or otherwise does not meet your expectations, simply return it to us. We will, at your option, replace the item with an item of equal value or refund your merchandise purchase price.

After the shipment is received and processed by our Returns Center, you will be refunded for the cost of the product and sales tax, if applicable. Sorry, gift-wrapping charges (if any) are not refundable, and shipping charges are not refundable. Processing your return, once we receive it, usually takes two business days. It's that simple, no fine print and no hidden clauses.

1. Notify us immediately. We will give authorization to return merchandise. Return of merchandise must be effected within 5 days after you receive notification that return is authorized. Initial request for return not made immediately will not be honored.

2. Return Shipment: Authorized return must be shipped prepaid. For your own protection, insure the return shipment.

3. Handling: Accepted returns will be credited to your account.

4. Authorization Defined: Return authorization does not guarantee that return will be accepted. Returns will be accepted if it is within the policy herein stated and the item is confirmed defective.

ITEMS DAMAGED DURING SHIPMENT
All merchandise damaged during shipment is covered by the shipper. If you receive merchandise damaged during shipping, please contact us within 10 days of the date of shipment of your order, and your claim will be processed immediately.
NOTE: Established procedures by UPS, must be complied with or they have legal right to deny your claim.

DAMAGED MERCHANDISE Claims for damage vary with UPS, When a shipment is delivered to you, you are requested to sign a receipt. Before signing, inspect all cartons. Be sure you receive the number of cartons you are signing for. Inspect each box for signs of damage such as crushed, torn, open, unseamed tape, etc. If you do find outward damage, sign the receipt with the words "Exception - Damage" in the margin if no other space is available.

Advise that you have called UPS and give the invoice number or the shipment involved. Explain the damage involved, number of cartons received and whether you desire a replacement or credit to your account. This information will prepare us for a claim report from UPS.

IMPORTANT:
DO NOT RETURN DAMAGED MERCHANDISE TO US, Inspection must be made on your premises. Returning items voids any possibility of an adjustment.

Hidden Damage - If you should receive a shipment delivered by UPS that shows no visible damage, but upon inspection you discover damage due to evident rough handling, contact us within 10 days of invoice date and report the damage. We will issue credit or replacement as you request.

Do not return merchandise unless authorized.....you WILL NOT receive credit without a copy of the invoice, or if the merchandise has not been properly repackaged.

Unless authorized, you are responsible for shipping fees to return merchandise. Any returns sent COD will be declined!!